Frequently Asked Questions
Everything you need to know about our scents and services.
Are your candles and diffusers made with natural ingredients?
Yes, all Aromatique products are crafted using 100% natural soy wax, lead-free cotton wicks, and premium essential oils to ensure a clean, non-toxic burn in your home.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the United Kingdom. Shipping rates and delivery times vary depending on the destination country.
How can I maximize the burn time of my candle?
To get the most out of your candle, always trim the wick to 1/4 inch before lighting and allow the wax to melt to the edges of the jar during the first burn to prevent tunneling.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.